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FAQ

Hopefully these FAQ will answer any queries you have but please just get in touch via the contact page or email me at clairekeay@sherbetlane.com if I can help at all :)

 

How do I pay for my items?

You will pay for your items through Paypal, a highly secure payment method via the shopping cart on this website. If you don't have a Paypal account don't worry, you can use your debit or credit card through Paypal too. 

What is a subscription box?

A subscription box service is like giving a little present to yourself each month! Many services now exist and the idea is that a themed box is delivered each month with the contents being a lovely surprise - my subscription boxes are stationary based and to find out more have a look at previous editions here. There is an option to buy a limited number of one off boxes each month or to now you can sign up for a rolling subscription.

How do I sign up for or cancel a subscription box?

Please check the subscription page for full details but the subscriptions are super easy to set up and manage - edit your account, pause or cancel your subscription anytime you want to! 

 

How do you keep my details safe?

This website is built in Shopify which is one of the biggest online retail platforms and has a strong system to keep your details safe. Online payments are taken through Paypal which of course means I do not have access to your card or payment details - only your email and postal address to allow my to send you your items. I hate spam just as much as you do so I promise never to pass your details on plus promise not to bombard you with email either! You are very welcome to join my mailing list which is very simple to opt out of if you decide to - just click on the link in any email newsletter.

How often do you send out the newsletter?

I aim to get the newsletter out twice a month but often don't quite manage that! The newsletter is full of what I am up to, new products, links to my most recent blog post and to interesting things I think you might like too. 

My order hasn't arrived!

Very occasionally mail goes AWOL or gets delayed, please get in touch and I will always try and help from this end!

Royal Mail does not consider an item to be lost until 10 working days from the due arrival date, for International orders this is approximately 30 working days. Once that time period has passed I can process a 'lost package' with you and I will resend your order.

Can you supply a prize for our event?

I always chose a particular charity each year to support and raise money through auctions and competitions - this year the charity is the wonderful Sick Children's Trust. I do get many requests asking me to offer paintings or other donated items for charity events and I hope you will understand that I am unable to comply with so many and felt it was fairer to just choose one charity a year.

I have an illustration project I would like you to take on!

I am a freelance illustrator and always happy to consider your illustration project, for more details and samples of my work please visit www.clairekeay.co.uk