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Privacy Policy

At Sherbet Lane, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to clairekeay@sherbetlane.com or by writing to Claire Keay, 36 Weir Farm Road, Rayleigh, Essex, SS6 7AG.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you buy a product or if you register to receive the newsletter.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. 

How is your information used?

We may use your information to:

  • process an order that you have made;
  • dealing with entries into a competition;
  • send you a newsletter which you have requested.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

Your information is held securely, you will be able to see the little padlock and 'Secure' in the address bar which confirms this. The website is hosted by Shopify, a leading retail website host who have robust security.

I will never sell or rent your information to third parties.

I will never share your information with third parties for marketing purposes.

Your Choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email unless you have given us your consent and you can change your mind at any time about the permission you can given.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected via Paypal and we never get to see those.

Use of 'cookies'

Like many other websites, the Sherbet Lane website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018